Welcome

and thank you for being a Utica National Agent!

We’re looking forward to building a strong relationship with you as we work together to help protect what’s important to people and businesses!

Let's Get Started »
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Are you responsible for getting your newly appointed agency set up to do business with us?

Visit our New Agency Onboarding Checklist to complete the things that need to be done so you can start quoting and writing business with us.

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Are you an agency staff member looking to get to know us a little better?

If you work for one of our currently appointed agencies, check out the tools below, which answer some of the most frequently asked questions, or visit our training resources page. If you work for a newly appointed agency, talk to your agency leaders to find out about your specially scheduled training.

 

Tools to Help You Get Started 

We’re providing you the resources you need – including tools and information to help you get to know us better. 

Middle Market

Small Business

Workers' Compensation

Big or small, account or mono-line, we want it all! The “what-you-need-to-know” about writing Workers’ Compensation with us!

Learn More »

Personal Lines

Are you onboard to write Personal Lines with us, too? Get to know your dedicated Personal Lines Team and our product suites in one simple place.

Learn More »

Why Utica National?

Get to know who we are and what we're all about.

Learn More »

Risk Management

Resources that can help boost safety and lower losses.

Learn More »

Claims Resource Center

Useful claims information for you and your policyholders.

Learn More »

Social Media Library

Increase your digital engagement by posting our ready-to-post social media content.

Learn More »

 

Meet Our Team 

Need to know who to contact? Your Marketing Representative or Underwriters are always here to help or you can contact a member of our Agency Onboarding & Automation Team and they’ll point you in the right direction.

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Christine Austin

Associate Interactive Agency Automaton Analyst

(315) 734-2477
christine.austin@uticanational.com

About Christine »

About Christine

 

Chris brings more than 3 decades of experience to her position, having joined Utica National in 1990.

She is a graduate of Morrisville State College in Morrisville, New York.

 

 

 

 

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Susannah Loy

New Agency Sales Success Coordinator

(614) 823-5353
susannah.loy@uticanational.com

About Susannah »

About Susannah

 

Susannah brings nearly 40 years of experience to her position, having joined Utica National in 1985. She holds the Associate in Insurance (AINS) and Associate in Insurance Services (AIS) professional designations.

Her hobbies include traveling, hiking, bowling, and spending time with family.

 

 

 

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Joe Marraffa

Interactive Agency Automaton Analyst

(315) 734-2564
joe.marraffa@uticanational.com

About Joe »

About Joe

 

Joe brings nearly 3 decades of experience to his position, having joined Utica National in 1995.

He is a graduate of the State University of New York at Oswego, where he earned a Computer Science degree, and has been a part of our Interact/ Agency Automation Team for more than 25 years.

 

 

 

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Kim Maxwell

Associate Interactive Agency Automation Specialist

(315) 734-2101
kim.maxwell@uticanational.com

About Kim »

About Kim

 

Kim brings nearly 25 years of experience to her position, having joined Utica National in 1999. She holds the Associate in Commercial Underwriting (AU) and Associate in Insurance Services (AIS) professional designations, and earned a degree in Financial Management.

Her hobbies include traveling and teaching fitness classes.

 

 

 

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Utica Mutual Insurance Company, its affiliates and subsidiaries, 180 Genesee St., New Hartford, NY 13413

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